Who is responsible for processing your personal data?
AXL Jewelry SRL is responsible for processing the personal data you provide to us in accordance with current data protection law.

AXL Jewelry SRL
51 Rue Mignot Delstanche
B- 1050 Brussels
VAT number: VAT number BE 0649630279

Where do we store your data?
Your personal data is stored in the European Economic Area (“EEA”); In the event of a transfer of your personal data, this will take place in accordance with applicable laws.

Who has access to your data?
Your data will be shared within AXL Jewelry.

We never transmit, sell or exchange your data for commercial purposes to third parties outside of AXL Jewelry. Data transferred to third parties will only be used for the purpose of providing our services. The categories of third parties involved in each process are described below.

What is the legal basis for the processing?
For any processing of personal data that you provide to us, we will inform you whether the provision of personal data is statutory or necessary to enter into a contract and whether it is mandatory and what the consequences could be if you choose to object.

What are your rights?

– Right of access: You have the right to request information about the personal data we hold about you at any time. You can contact AXL Jewelry to have your personal data sent to you by email.

– Right to portability: When AXL Jewelry processes your personal data by automated means following your consent or agreement, you have the right to obtain a copy of your data transferred to you or to another party in a structured, commonly used and machine-readable format. This does not exclusively concern the personal data that you have transmitted to us.

– Right of rectification: You have the right to request the rectification of your personal data if it is incorrect and for it to be completed if it is incomplete.

If you have an AXL Jewelry account, you can modify your personal data in the pages reserved for your account.

– Right to erasure: You have the right to erase at any time any personal data processed by AXL Jewelry in the following situations:

• you have a file in progress with Customer Service
• you have an order in progress that has not yet been delivered or has only been partially delivered
• you have an outstanding debt to AXL Jewelry, regardless of the payment method
• you are suspected of having or have misused our services in the last four years
• your debt has been sold to a third party within the last three years or within the last year for deceased customers
• your credit application has been rejected within the last three months
• If you have made a purchase, we will retain your personal data relating to your transaction in order to comply with accounting rules

– Your right to object to processing based on your legitimate interest: You have the right to object to the processing of your personal data based on AXL Jewelry’s legitimate interest. AXL Jewelry will stop processing your personal data unless we can demonstrate that there is a legitimate interest in doing so that overrides your interest and rights or arises from legal claims.

– Your right to object to direct marketing: You have the right to object to direct marketing, as well as to the analysis of your profile for direct marketing purposes.

You can object to direct marketing in the following ways:

• by following the instructions provided in each marketing email

– Right to restriction: You have the right to request that AXL Jewelry restricts the processing of your personal data in the following circumstances:

• if you object to processing based on AXL Jewelry's legitimate interest, AXL Jewelry shall restrict any processing of such data pending verification of the legitimate interest.
• if you have claimed that your personal data is incorrect, AXL Jewelry will have to restrict any processing of that data pending verification of the accuracy of your personal data.
• if the processing is unlawful, you may object to the erasure of your personal data and instead request the restriction of the use of your personal data*if AXL Jewelry no longer needs your personal data but they are nevertheless necessary for the defense of your legal claims.

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we process your personal data in an open, accurate and lawful manner at all times. You can contact our Data Protection Officer at info@axl-jewelry.com with “data protection” in the subject line.

Right to lodge a complaint with a supervisory authority:
If you consider that AXL Jewelry has processed your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

Updates to our privacy policy:
We may need to update our Privacy Policy. The most recent version of the Privacy Policy can always be found on our website. We will communicate any material changes to the Privacy Policy, for example the purpose of the use of your personal data, the identity of the Controller or your rights.

DIRECT MARKETING

How do we use your personal data?
We will use your personal data to send you promotional offers, information surveys and invitations by email.

To optimize your AXL Jewelry experience, we will provide you with useful information, recommended products, reminders about products left in your cart, and personalized offers. All of these great services are based on your previous purchases, clicks, and the information you have provided to us.

What types of personal data do we process?
We will process the following categories of personal data

• contact information such as your email address, phone number and zip code
• gender (if you choose to provide us with this type of information)
• the products and offers you clicked on

If you are an AXL Jewelry account holder, we will also process your personal data provided in connection with your account such as the following data:

• name
• address
• age
• your purchase history
• your navigation and clicks on the site

Who has access to your personal data?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned service and to enable media agencies and technical service providers to send you physical and digital direct marketing materials.

We never share, sell or trade your personal data to/with third parties for commercial purposes outside of AXL Jewelry.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent to direct marketing. Except in the case of postal marketing materials, and catalogues, which will be sent to you on the basis of our legitimate interest.

Your right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time and to object to direct marketing.

If applicable, AXL Jewelry will no longer be able to send you direct marketing offers or information based on your consent.

You can object to direct marketing in the following ways:

• – by following the instructions provided in each marketing email

How long do we keep your data?
We will retain your data for direct marketing purposes until you withdraw your consent.

When it comes to email marketing, you'll consider yourself an inactive customer if you haven't opened an email in a year.

At the end of this period, your personal data will be deleted.

CUSTOMER SERVICE

Why do we use your personal data?
We will use your personal data for the purpose of managing your requests, handling your complaints and your warranty and technical support questions via email and social media.

We may also contact you if there is a problem with your order.

What types of personal data do we process?
We will process any data you provide to us, including data falling into the following categories:

• contact information such as your name, address, email address and telephone number
• date of birth
• payment information and payment history
• credit information* order information
• account or member number
• all correspondence

Who has access to your personal data?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services.

What is the legal basis for processing your personal data?
The processing of your personal data is based on the legitimate interest of AXL Jewelry.

How long do we keep your data?
We will retain your data for 100 days for our telephone and email logs and correspondence and for 12 months for records management.

Regarding in-store complaints, your personal data will be saved for 2 years,

Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data based on AXL Jewelry's legitimate interest. AXL Jewelry will stop processing your personal data unless we can demonstrate that there is a legitimate interest in doing so that overrides your interest and rights or arises from legal claims.

ONLINE SHOPPING

Why do we use your personal data?
We will use your personal data for the purpose of managing your online purchases from AXL Jewelry by processing your orders and returns through our online services and to send you notifications regarding the progress of your delivery or in the event of problems with the delivery of your items.

We will use your personal data for the purpose of managing your payments.

We will also use your data for the purpose of handling complaints and warranty issues.

Your personal data is used for the purpose of identifying you, verifying that you are of legal age to make online purchases and confirming your address to external partners.

We want to offer you different payment options and we will conduct an analysis to discover the payment options available to you, establish your payment history and conduct credit checks.

What types of personal data do we process?
We will process the following categories of personal data * contact information such as your name, address, email address and telephone number

• payment information and payment history
• credit information
• order information

If you are an AXL Jewelry account holder, we will also process the personal data you provide in connection with your account, such as the following:

• Account or Member ID
• purchase history

Who has access to your personal data?
Your personal data transmitted to third parties will be used exclusively for the purpose of providing you with the above-mentioned services, to enable companies to validate your address, communication agencies to send you confirmation of your orders and warehousing and distribution service providers to inform you about the delivery of your order. Payment service providers will also have access to this data for the purpose of your payment. Your data may also be consulted by credit rating agencies for the purpose of identity and credit checks as well as by debt collection agencies.

Please note that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal basis for processing your personal data?
The processing of your personal data is necessary for the management and delivery by AXL Jewelry of your order.

How long do we save your data?
We will retain your data for as long as you are an active customer.

COOKIES

A cookie is a small text file that is stored on your computer or mobile device and retrieved on subsequent visits. If you use our services, we will assume that you consent to the use of these cookies.

How do we use these cookies?
We use persistent cookies to remember your choice of homepage and your personal data if you select "Remember me" when you log in. We will use cookies to save your favorite products.

We use session cookies when you use the filter function for product searches, to check if you are logged in or if you have put an item in your shopping cart.

We use first-party and third-party cookies to collect statistics and user data in analytics tools to optimize our site and provide you with relevant marketing materials.

Some third party cookies are set by services that appear on our pages and are beyond our control. These cookies are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icons.

We also use third party cookies that perform cross-site tracking functions to enable us to deliver marketing materials to you on other sites/channels.

What types of personal data do we process?
We will connect your cookie ID to the personal data you have provided and collected as part of your account.

Who has access to your personal data?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the above-mentioned services and to enable our analysis tool to collect statistics in order to optimize our site and provide you with relevant information.

What is the legal basis for processing your personal data?
We will connect your cookies to your personal data only if you are logged into your AXL Jewelry account.

If you are logged into your account, the legal basis is our legitimate interest.

How long do we save your data?
AXL Jewelry does not store your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, please refer to your browser's help section. Depending on your preferences, you can disable cookies or request to be notified each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will no longer be able to take advantage of all our features.